French speaking Customer Contact Center

As an Contact Center Agent your job is to provide people with the service they deserve.

Responsibilities:

• To provide customer service regarding the companys products: Voucher for services (TS) and Card (BSD) - (meal vouchers and restaurant tickets) / Electronic vouchers for buying different products (Ecopass, Lunch pass, Sport and Culture pass, Consumption pass, Gift Cards)
• To answer incoming calls and mails about vouchers usage, ordering, reimboursement, exchange:
• Explaining to customers the procedure with expired vouchers.
• Registering and logging into the website - guiding the customers through the log in process, if they struggle
• Change of personal data
• Helping customers to order new cards/vouchers
• To provide information about the legal conditions of vouchers usage
• To solve any possible issues that might arise related to orders, payments, documentation, etc.

Requirements:

• Experience in a similar role liaising with customers via phone and email/chat.
• High School Diploma
• Outgoing and friendly personality, determined during conversations to close deals
• Communicate in French at bilingual or native level and can express yourself well in English both written and spoken
• Self driven and goal oriented
• You are a go-getter who enjoys working in a dynamic working environment
• Able to listen and be empathetic to understand customers needs
• Good working knowledge of computers
• Available to work on shifts

What is on offer?

• You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection
• Your technical material will be delivered to your home free of charge
• A pleasant and family working atmosphere
• Fully Paid and thorough training and personal guidance by your trainer & team leader
• A long-term job full of interesting challenges
• A fixed project bonus
• A performance bonus