Tools and Integrations Manager

Our client, a well known and established Digital Services Provider for the iGaming industry is expanding its team in Malta and seeking to hire an experienced Tools and Integrations Manager.

Responsibilities

• Manage Marketing tool setup and maintenance such as Salesforce, ESPs, Optimove, FastTrack, Marketing Cloud, Netrefer, Ultimate AI and other 3rd parties.
• Ensure integration of support software.
• Optimise acquisition tools and technologies.
• Integrate CRM systems with business tools.
• Provide technical support to teams.
• Ensure data accuracy and security.
• Monitor tool performance and data accuracy.
• Generate technical performance reports.
• Align technical solutions with business needs.
• Manage communication tool reputations.
• Liaise with 3rd parties to report tickets and handle integrations.

KPI Ownership

• Email IP Reputation
• Email Delivery Rates
• SMS Delivery Rates

Requirements

• A technical university degree
• Two years experience in a similar role
• Experience in managing CRM and support tools.
• Strong technical and problem-solving skills.
• Excellent coordination and communication abilities.
• Familiarity with technical systems and integration processes.
• Excellent communication and collaboration abilities.
• Basic coding skills
• Discipline and a strong ethos for structure and process
• An open and creative mindset