Junior German speaking Customer Support

Overview

An established international company is looking to hire a German-Speaking Customer Support Agent to join its Malta-based operations. This position plays an important role in delivering high-quality assistance to customers while ensuring efficient internal coordination and adherence to operational procedures. The ideal candidate will be customer-focused, detail-oriented, and comfortable working in a fast-paced, shift-based environment.

Responsibilities:

• Provide professional support to customers via chat and email, ensuring timely and accurate resolution of queries.
• Handle customer requests efficiently, maintaining organized and up-to-date case queues.
• Investigate customer accounts, including bonuses, deposits, transactions, betting activity, and documentation when required.
• Collaborate with internal teams to resolve issues and ensure smooth communication across departments.

• Maintain a strong understanding of company products, services, and promotions.

• Review and verify promotional activities prior to launch.

• Escalate technical issues and complex cases in line with internal procedures.

• Participate in team meetings, training sessions, and operational activities.

• Support operational continuity, including following emergency and account-related procedures when necessary.

• Monitor and maintain quality standards in customer communications.

Requirements:

• Secondary school diploma or equivalent qualification.

• Minimum of 1 year of experience in an online customer support or similar role is preferred.

• Fluent or native-level German, both written and spoken.

• Good command of English is considered an asset.

• Strong communication, problem-solving, and organizational skills.

• Comfortable using online tools, customer support platforms, and web-based systems.

• Ability to work flexible shifts, including weekends, on a rotating schedule.

This is an excellent opportunity to join a growing international environment and contribute to delivering a high standard of customer experience.