Junior Fraud and Payments Agent

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a Junior Fraud and Payments Agent to join their team in Cyprus.

Responsibilities

• Payments investigations.
• Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.
• Suggest improvements to tools and procedures. 
• Professional handling of all related customer and support queries. 
• Process incoming and outgoing customer payments, in a timely and error-free manner. 
• Follow up and payment-related issues or customer queries proactively.
• Liaising with third parties such as payment service providers. 
• Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.
• Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts. 
• Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained. 
• Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity. 
• Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes. 
• Analyse all reported Fraud cases, to identify any new and emerging fraud trends. 
• Maintain and review online customers accounts and activity. 
• Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc) 

Requirements 

• Graduation of high school or post-secondary school (EQF Level 3 or the equivalent);
• Minimum one year of professional experience in a similar position within iGaming
• Strong communication skills;  
• Good organizational skills; 
• Meticulous with a high level of attention to detail; 
• Ability to meet deadlines; 
• Ability to work well with others and be a team-player; 
• Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office 
• Availability to work on shifts covering 24x7 service rotating weekly from 8.00am to 17.00pm and 14.00pm to 23.00pm