CRM Account Manager

Our client, a well known playe within the online igaming services field, is seeking a Senior Account Manager to take ownership of strategic partner relationships for their CRM platform. This role goes beyond operational communication - we are seeking a mature, business-oriented professional who can drive adoption, communicate product value at a strategic level, and influence long-term partner success.

You will act as the key interface between the CRM product and external partners, ensuring alignment, transparency, and continuous growth.

Responsibilities:

• Own and manage relationships with key partners
• Proactively communicate product updates, releases, and roadmap changes
• Lead high-level product demos and strategic onboarding sessions
• Drive CRM feature adoption and ensure partners maximize platform value
• Identify upsell and expansion opportunities
• Translate partner feedback into structured business cases for Product and Tech teams
• Coordinate cross-functional initiatives (Product, Tech, BI, Support)
• Monitor partner performance metrics and proactively suggest improvements
• Prepare executive-level presentations and QBR materials

Requirements:

• 4+ years of experience in Account Management / CRM / SaaS / B2B tech in iGaming
• Experience in CRM / marketing automation platforms
• Strong background in managing strategic or enterprise accounts
• Proven experience conducting product demos for senior stakeholders
• Ability to communicate both with technical teams and C-level partners
• Strong commercial mindset and understanding of SaaS growth models
• Excellent organizational and follow-up skills
• Fluent English (spoken and written)
• Analytical mindset and ability to interpret KPIs
• Experience working with cross-border teams