Job Description:
Job Overview
● DHL IT is looking for someone to ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics as part of a team. This entails someone who is a team player that is able to proactively look for continuous improvement ideas and provide guidance.
What are your responsibilities?
● You will need to provide application support and deployment services to the users within DHL, enables the required processes needed for the business to be successful. ● Develop knowledge and maintain technical specialism of current developments to provide advice and identify opportunities within the organization and partners.
● Perform proper problem management with the aim of eliminating recurrence issues.
● You will need to ensure that all tickets are managed and resolved within the agreed target resolution times (TRT) and also ensures that all incidents dealt with are according to incident management best practices.
● Assist with quality assurance and educate less experienced colleagues in related areas.
● Follow ITS processes and ITIL best practice.
What’s in it for you?
● Global internal job opportunities available within DP DHL
● Friendly team culture with a common vision to succeed.
● You don't just grow higher the value chain but DHL provides an opportunity to grow in other areas of the business & on-going technical training and certifications.
What do you need to have?
● 3–5 years of working experience in performing L2 application support of large enterprise application.
● 24x7 on-call support on a rotational basis
● Deep experience in most of our tech stack or similar technologies ○ Unix/Linux command & Shell scripting ○ Oracle SQL ○ OpenShift/Weblogic
● Degree in Computer Science, Information Systems or equivalent experience.
Required Skills:
WebLogic
Business Continuity
Scripting
Information Systems
Assurance
Shell Scripting
Best Practices
Metrics
Team Player
ITIL
Deployment
Continuous Improvement
Computer Science
Availability
Quality Assurance
Unix
Science
Oracle
Linux
Business
SQL
Training
Management