FRONT OFFICE EXECUTIVE

General Requirements

• GCE A Level or Diploma in relevant field
• 1-2 Years of customer service experience in healthcare
• Effective communication and interpersonal skills
• Proven ability to work effectively and independently

Job Specification

• Greeting and assisting Guests
• Responsible for keep the reception area ready for each working day, open the counters at the specified time and have all front desk activities fully operational at start of the hospital hours
• Update patient records with accurate contact details upon patient registration
• Liaise with insurance companies on patient appointments
• Assisting with translations between physicians and Guests
• Taking feedback from Guests to optimize guest level of satisfaction
• Attending calls from different departments
• Arranging hospital tours for important visitors in an informative and helpful way
• Managing VIP guests and assisting them with all hospital needs as required
• Assist in translating documents about treatment directions and help guests in filling out the forms