Remedial Assistant

JOB SUMMARY / PRIMARY ACCOUNTABILITIES:

1. The Tele-collector is responsible in managing assigned collection portfolios by initiating collection activities such as contacting clients to follow-up payments through telephone calls, SMS, email or chat messages. He/she is responsible for recording or documenting all negotiations and payment commitments in the collections tracker, reviewing payment history to reconcile or negotiate payments, providing payment solutions, and assisting walk-in clients with payment concerns or inquiries.
2. The Tele-collector works closely with the Account Recovery Specialist and Team Leader in achieving departmental targets and goals.
3. The Tele-collector builds a solid network and establishes a valuable relationship with clients to easily facilitate the collection of debt.
4. The Tele-collector exercises all possible techniques to ensure that the collection target is achieved without challenging the rights of the consumer and putting the name of the Bank in the bad light.

The Tele-collector identifies all accounts manifesting behaviors that may lead to any collection problem/s and recommends appropriate immediate action to recover the past due loan

1. The Tele-collector facilitates satisfactory and expeditious resolution of all questions, complaints, and concerns raised by the customer and collection agency.
2. The Tele-collector implements collection strategies formulated by the Collection Department Head.

1. Management:

1 . Ensures adherence to internal control procedures while maintaining the highest quality of service.

2. Ensures that all policies, procedures, guidelines, and internal control set by the management and other accounting policies are complied with and undertaken department.

3. Prepares, submits, and presents reports relative to the development of plans and assessment of departmental output at any given time.

4. Submits collection reports to the Collection Head/Team Leader for review.

5. Ensures that the department observes audit compliance requirements and other governmental laws and regulations.

6. Performs other functions as directed by Team Leader, Assistant Head, or Department Head to support the Collection Department

Operations:

1. Delivers the collectible amount of an assigned collection portfolio at a reasonable target amount set by the Asst Dept Head or Dept. Head
2. Endorses itinerary of field collectors and updates the result of field visit to the collection tracker.
3. Monitors the payment of the client based on the amortization date, and sends a reminder message if not yet settled.
4. Reports to the Team Leader the latest result of collection activities and recommends the next collection measure.
5. Prepares reminder letter and/or initial demand letter and endorses to field collector for personal service, or to an acceptable courier
6. Sends advance payment reminder to the client via SMS or other electronic means of communication
7. Assists walk-in client with collection concerns or requests
8. Gathers and complies surrendered property documents for proper turnover to the Asset Management Department
9. Facilitates satisfactory resolution of all questions, complaints, and concerns raised by the customer and other departments.
10. Performs minimum number of collection calls or negotiations within a given time period to support department collection and past due targets.
11. Endorses fully paid accounts to LRBD for preparation of Certificate of Full Payment.
12. Performs other functions as directed by the superior or officer from time to time.
13. Monitoring and Reporting
14. -Collection forecast
15. Legal Endorsement
16. ECA Endorsement
17. Call log Report
18. Masterlist Tracker

COMPETENCIES:

1. Negotiation Skills

1. Problem-solving skills

1. Communication Skills

1. Attention to detail and accuracy

1. Resuits Driven/ Can-do! Attitude

1. Organizational Skills

1. Accountability

1. Relationship Building

1. Computer Literacy

Adaptability

1. Presentation Skills

1. Strategic and Critical Thinking

Conflict Management

QUALIFICATION GUIDELINES:

Education

College Degree in Business Administration, Accounting, Financial Entrepreneurial Management, or other related courses.

Experience

one (1) year experience in the field of banking, collection, credit or loan management, and loan documentation, or any related area in the Bank or financial institution.

Others

With strong analytical, strategic and critical thinking skills; communication and interpersonal skills.