Position: Trade Support Engineer - Global Exchange - Cantonese or Mandarin Speaking 

Location: Hong Kong or Singapore (hybrid role - remote)

Company Overview:

Our client is a leading global exchange that provides a wide range of financial services including trading, clearing, and market data solutions. With a strong presence in Asia, they are committed to delivering innovative and efficient solutions to their clients.

Position Overview:

We are seeking a highly motivated Trade Support Engineer to join our client's team in either Hong Kong or Singapore. In this role, you will be responsible for providing technical support to our trading clients, ensuring smooth and efficient operations of the exchange platform.

Key Responsibilities:

- Provide technical support to clients using the exchange platform

- Troubleshoot and resolve any technical issues that may arise

- Monitor the performance of the exchange platform and identify any potential issues

- Work closely with development teams to implement new features and enhancements

- Collaborate with cross-functional teams to improve overall system reliability and efficiency

- Develop and maintain technical documentation for the exchange platform

- Participate in on-call rotation for after-hours support as needed

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or related field

- Minimum of 3 years of experience in a technical support role within the financial industry

- Strong knowledge of trading systems and exchange platforms

- Experience with Linux/Unix operating systems

- Proficiency in scripting languages such as Python, Perl, or Shell

- Excellent troubleshooting and problem-solving skills

- Strong communication and interpersonal skills

- Willingness to work in a fast-paced and dynamic environment

- Fluency in English, fluency in Mandarin or Cantonese is a plus

Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Dynamic and international work environment

- Comprehensive training and support

- Relocation assistance for candidates outside of Hong Kong or Singapore

If you are a highly motivated and technically skilled individual looking for an exciting opportunity to join a leading global exchange, then we want to hear from you! Apply now to be considered for this role.