Hospitality Experience Coordinator

40 hours per week

Position: Hospitality Experience Coordinator

Position Overview:

As a Hospitality Experience Coordinator, you will be responsible for ensuring that our clients have a seamless and memorable travel experience from start to finish. You will work closely with our clients to understand their travel preferences and needs, and use your expertise to create customized itineraries that exceed their expectations. You will also be responsible for coordinating all aspects of their trip, including accommodations, transportation, activities, and dining reservations.

Key Responsibilities:

- Work closely with clients to understand their travel preferences and needs

- Create customized travel itineraries that meet and exceed client expectations

- Research and book luxury accommodations, transportation, and activities for clients

- Coordinate all aspects of clients' trips, including reservations, confirmations, and payments

- Provide exceptional customer service and address any issues or concerns that may arise during the trip

- Stay up-to-date on travel trends, destinations, and industry developments to provide the best recommendations to clients

- Collaborate with other team members to ensure a seamless and high-quality travel experience for clients

- Maintain accurate records of client information and trip details

- Handle any last-minute changes or emergencies during clients' trips

- Act as a brand ambassador for Alegria Travel Services, promoting our services and building relationships with clients and partners.

Qualifications:

- Bachelor's degree in Hospitality, Tourism, or a related field

- Minimum of 2 years of experience in a similar role, preferably in the luxury travel industry

- Excellent communication and interpersonal skills

- Strong organizational and time-management abilities

- In-depth knowledge of travel destinations, accommodations, and activities

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and travel booking software

- Fluent in English, additional languages are a plus

- Passion for travel and providing exceptional customer service.

Contract Details:

This is a full-time position, with a work schedule of 40 hours per week. The successful candidate will be based in our office in Montego Bay, Jamaica, and will report directly to the Director of Hospitality Services.

At Alegria Travel Services, we value our employees and offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development and growth.

If you have a passion for travel and providing exceptional customer service, we would love to hear from you! Apply now to join our dynamic and growing team at Alegria Travel Services.