Job Openings IT Support Specialist

About the job IT Support Specialist

Traub Lieberman is a national law firm with more than 90 attorneys in 7 offices across the United States. We provide a full range of services to our clients across 18 service areas. We are a firm in growth mode, and we are looking for employees interested in growing with us. We offer an exciting opportunity to be part of a vibrant, supportive, and family-friendly team.

Position Summary

Traub Lieberman's St. Petersburg, Florida office is seeking an experienced, on-site IT Support Specialist to join our IT team. In this role, you will provide on-site support to attorneys and staff in the St. Petersburg office while also offering remote support to our nationwide offices. You will respond to end-user service requests, assist with adding, moving, and changing user accounts and workstations, and address issues with firm systems such as printers, phones, and audio-visual (AV) equipment. Additionally, you will provide application support and participate in various projects related to the firm's overall infrastructure.

IT Support Responsibilities

  • Act as the primary point of contact for IT-related issues, delivering outstanding customer service through phone, email, and in-person support.
  • Deploy and configure new computers and software, set up accounts in Active Directory and other essential applications, and provide training to users on system functionality.
  • Ensure accurate and up-to-date documentation of tickets, issues, and troubleshooting steps in the IT service management system.
  • Become a subject matter expert on internal systems and applications, maintaining and updating internal documentation.
  • Perform hardware, software, and networking equipment maintenance, ensuring optimal performance and reliability.
  • Provide end-user support for applications, operating systems, and troubleshooting of technical issues.
  • Monitor servers, network connectivity, phone systems, virus protection, and other security technologies to ensure system integrity and availability.
  • Participate in an on-call support rotation and be available for occasional evening or weekend work to assist with after-hours system updates or changes.
  • Collaborate with Managed Service Providers (MSP) on the implementation and ongoing support of new hardware, software, and system upgrades.
  • Report system issues to the MSP and assist with their resolution.
  • Set up domains, application logins, email accounts, and devices for new employees.
  • Provide onboarding support, including in-person and remote software training sessions for new hires.
  • Maintain disaster recovery documentation for the St. Petersburg location and ensure all relevant systems are backed up and recoverable.
  • Safeguard the confidentiality and integrity of client and company information in all IT activities.
  • Contribute to the security and reliability of client systems and firm-wide infrastructure.
  • Perform additional duties as assigned to support the overall functionality of the IT department.

Required Skills/Abilities

  • Proven experience with Microsoft operating systems (Windows 10, 11), Microsoft Office applications (including Office 365), Server 2019, and Active Directory.
  • Strong understanding of current and emerging PC, mobile, and tablet technologies.
  • Excellent troubleshooting skills with the ability to resolve technical issues promptly and effectively.
  • Extensive experience providing application support, particularly within a legal environment.
  • Strong multitasking, time management, and prioritization abilities with minimal supervision.
  • Exceptional communication skills, with the ability to interact effectively with both technical teams and end-users.
  • Goal-oriented, organized, and a collaborative team player, comfortable in a fast-paced and diverse environment.
  • Microsoft certifications or other relevant IT certifications are preferred.
  • Experience with IT ticketing systems (e.g., ConnectWise), VoIP systems, Avaya phone systems, and software such as iManage, Worldox, SQL Server, Active Directory, Azure, SharePoint, and InTune.
  • Familiarity with scripting and automation tools, such as PowerShell or other similar technologies.
  • Strong willingness to learn new technologies, processes, and tools, and contribute suggestions for improving existing systems and workflows.
  • Basic understanding of network troubleshooting, including knowledge of gateways, subnets, DNS, DHCP, and VPN.
  • Experience with Wi-Fi security, network adapters, routers, and access points.
  • Familiarity with enterprise security tools such as antivirus, encryption, and other related technologies.
  • Proficiency with audio/visual conferencing tools, specifically Microsoft Teams and Zoom.

Education and Experience

  • A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience, is required.
  • A minimum of four years of relevant experience in IT support or a similar role is required.
  • Experience in a law firm environment preferred.

Physical Requirements

  • Ability to work under pressure
  • Ability to sit or stand for long periods, bend, and lift equipment

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule

  • 7-hour shift

We are an Equal Opportunity Employer, and we do not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity and expression, national origin, veteran status, or disability in relation to our recruiting, hiring, and promoting practices.

Traub Lieberman does not accept resumes from search firms for this employment opportunity.


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