IT Technical Support

Job Summary:

Administrate and maintain the company's internal networks and all technical issues related to all users computers.

Responsibilities:

System & Security:

- Set a backup plan for all users data and all systems data regularly.

- Search for the most updated releases to maintain up-to date software & data file security.

- Participate in the implementation of new systems when required.

- Monitor and report system performance for all internal clients.

- Responsible for company's surveillance system monitoring and maintenance on a weekly basis.

- Manage IT hardware assets and accessories procurement upon request.

- Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users' needs.

Customer Service:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.

- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

- Follow up with Employees to ensure issue has been resolved.

- Run a preventive maintenance plan for all computer users.

- Track and route problems, requests, and document resolutions in FAQs knowledgebase.

- Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with Dept. Head.

Qualifications:

- 2-4 years of experience in the IT field in similar post.

- Bachelor's degree in engineering, Computer Science, etc.

- Network Plus certificate.

- MS SQL knowledge is a plus.

- Knowledge of MS Office, with a particular focus on MS Excel.

- Network Fundamentals.

- Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions).

- Surveillance systems (DVR Cameras Access Doors).

- MS Services -Networks MCSE (Microsoft Certified System Engineer), Cyber Security.

- Excellent command of written and spoken English.