Customer Experience Executive

Responsibilities: 

• Managing and executing customer bookings against space and equipment availability.
• Managing and executing documentation process.
• Managing and executing invoicing and BL Delivery.
• Completing required periodical reports.
• Cooperating with Sales counterpart for maximum customer retention and satisfaction.
• Meeting designated customer SLAs.
• Proactively helping customers with their shipment process.
• Following up on the forecasted shipping volumes of the customers.
• Managing existing accounts.

Qualifications:

• 1-3 years of experience in any customer service/account management role.
• Bachelor's degree in relevant field (Preferably Logistics).