Senior Manager for Core Network Operations

Our client is a leader in the telecommunications industry, focusing on driving digital transformation and optimizing network solutions for IoT connectivity. They are committed to innovation, operational excellence, and empowering their team to create impactful solutions. This role involves leading a dedicated team within the network operations sector, ensuring high-performance standards and facilitating continuous improvement in an IoT-focused environment.

Key Responsibilities

Team Leadership & Management:

- Lead, mentor, and manage a team of network engineers and technicians.

- Conduct performance reviews, provide training, and guide team members in their career development.

- Foster a collaborative and high-performing team culture.

*Network Operations Oversight:*

- Oversee daily operations of the IoT network platform, managing capacity, security, and vendor relationships to ensure optimal performance.

- Identify and implement performance optimization strategies proactively.

- Monitor network KPIs and SLAs to maintain consistent service quality.

- Collaborate with vendors to ensure the network platform meets performance standards.

- Lead network deployment, expansion, and upgrade projects, ensuring efficient resource coordination, budgeting, and timeline adherence.

- Manage L3 support and oversee vulnerability management initiatives.

- Partner with engineering and architecture teams to implement innovative, high-performance solutions.

Operational Process Management:

- Develop and refine operational processes for incident, problem, and change management in alignment with industry best practices (ITIL, ISO).

- Ensure thorough documentation of network configurations, policies, and operational procedures.

- Implement automation tools to enhance operational efficiency and reduce manual tasks.

Education:

- Bachelors or Masters degree in Telecommunications, Computer Science, Electrical Engineering, or a related field.

Experience:

- 10+ years of experience in network operations, ideally within the telecom industry.

- 5+ years in a leadership or managerial role.

- Solid understanding of 2G/3G/4G telecommunications technologies.

- Proven experience with IoT connectivity.

Technical Skills:

- Expertise in network protocols (e.g., TCP/IP, SS7, Diameter, GTP) and advanced routing and switching technologies.

- Familiarity with network monitoring and management tools.

- Knowledge of cloud networking, virtualization, and automation technologies.

Soft Skills:

- Strong problem-solving abilities, with the capacity to make effective decisions under pressure.

- Excellent verbal and written communication skills.

- Proven leadership and team management capabilities.

Certifications (Preferred)

- ITIL Foundation certification or equivalent.

- Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).

- Certified Information Systems Security Professional (CISSP) is a plus.