Application & Integration Support Specialist

Job brief

We are seeking an Application & Integration Support Specialist to provide technical and functional support for our internal ERP and CRM systems, assist end-users, and actively contribute to integration and automation projects using the Boomi platform. The ideal candidate will have a problem-solving mindset, strong communication skills, and a desire to improve business processes through technology.

Responsibilities

• Provide technical and functional support for ERP Mesonic WinLine and CRM CAS genesisWorld.Offer general support for internal business applications (e.g., Office 365, Jira, proprietary tools).
• Collaborate with project teams to implement and integrate applications via the Boomi platform.
• Design, test, and document integration flows and application enhancements.
• Work closely with non-technical users to understand and resolve requests.
• Participate in automation and digitalization initiatives.
  
• Maintain documentation including technical processes and workflows.
• Ensure the reliability and performance of business-critical applications.

Requirements

• 3+ years of experience in a technical support or business application role.
• Hands-on experience with ERP systems, ideally Mesonic WinLine.
  
• Experience supporting CRM systems, preferably CAS genesisWorld or similar.
• Exposure to integration platforms such as Boomi (API, ETL, or EDI projects a plus).
• Strong understanding of IT fundamentals: Windows, Office 365, basic networking, SQL databases (intermediate level).
• Ability to interpret business processes and collaborate with cross-functional teams.
• Analytical mindset with a proactive attitude toward problem-solving.
• Strong interpersonal and communication skills, especially with non-technical users.