SPA Manager

Job brief

Step into a world of luxury and tranquility at a 5-star hotel in Bucharest, where we are looking for a passionate Spa Manager to join our exceptional team. If you thrive in delivering unforgettable guest experiences and take pride in creating a peaceful oasis for others, this is your opportunity to be part of a sophisticated spa environment that values excellence, elegance, and holistic wellbeing. Bring your talent and energy to a role where you can truly make a difference in our guests lives one treatment at a time.

Responsibilities

• Assist guests with their needs, ensuring they have an unforgettable experience
• Effectively inform and educate guests about specific wellness concerns.
• Approach Spa branding in a positive and can do manner
• Instill brand values and standards into staff so they fully understand and believe in the brand
• Induct staff thoroughly, ensuring a comprehensive understanding of the company, the Spa, and customers, their role and your expectations
• Train staff, utilising company courses, so they perform to company expectations
• Prescribe programmes that enhance members lifestyles, and promote behaviour change; Design and deliver a programme of classes that meets members needs, and brand standards
• Instruct members in the use of facilities and gym equipment, so it is safe, fun and beneficial
• Constantly monitor Spa competitors, using information to recommend changes to Spa strategies
• Liaise with Director of Operations over best approaches to marketing, and monitor success of each initiative
• Handle all enquiries and sales tours professionally and skilfully aiming to maximise conversions
• Manage the membership enquiry system, fully utilising it in line with guidelines
• Drive all other secondary spend activities in Spa (including personal training, guest fees, class income) ensuring effective marketing, sales promotion, sales and after sales service
• To assist in review of the annual budget and identify short term objectives to achieve targets
• Establish and attain key business objectives relating to all areas of Spa performance
• Review financial performance on a daily, weekly, monthly basis, take remedial action as appropriate.

Requirements

• Minimum of 3 years of experience in spa management, ideally within a luxury hotel or resort environment
• Strong knowledge of luxury spa operations, treatments, and wellness services
• Proven experience in team leadership, budgeting, and financial management
• Strong business acumen, with experience in driving revenue and managing expenses
• Bachelor's degree in Hospitality Management, Spa Management, or a related field is an advantage
• Pre-Opening Experience is an advantage

What you can expect from us

• Competitive salary
• Meal tickets + incentives
• Regina Maria medical subscription
• Life insurance
• Full uniform provided
• Hotel discounts and benefits
• Access to the best training in the business
• Inclusive work culture that supports wellbeing and embraces diversity
• Opportunities for growth within a global hotel group