Service Delivery Specialist

Who Are You?

• You bring extensive experience in service delivery and support for applications, with at least 6 years in a similar role.
• You have hands-on expertise in incident management, including solid familiarity with ServiceNow incident management processes.
• Your knowledge of monitoring and alerting enables you to implement best practices, define actionable alerts, and guide teams on next steps.
• You possess strong skills in data quality management, with proven techniques for checking and continuously improving data quality.
• You are adept at creating comprehensive day-to-day reports for various teams and senior management, ensuring clarity and actionable insights.
• You have worked with teams that apply automated testing and can recommend governance and testing frameworks.
• Your exceptional stakeholder management skills allow you to effectively manage internal and external groups.
• You have a keen eye for detail while maintaining the ability to see the high-level overview.
• You understand or are curious about how people, processes, and technology contribute to successful Digital Transformation.

What Do We Expect from You?

• Set up governance for incident management and support to ensure smooth and effective processes.
• Establish regular reporting to update management and clients on support status and progress.
• Closely follow up on team activities, ensuring incidents are addressed promptly while focusing on long-term structural problem resolution.
• Serve as a bridge between technical engineers and agile programs, speaking their language to facilitate clear communication.
• Demonstrate a can-do attitude and a proactive approach to solving problems and guiding teams.
• Maintain openness to feedback and prioritize transparent communication, even in challenging project moments.
• Consistently seek opportunities to support colleagues, guide stakeholders, and ensure seamless operations.

What Can You Expect From Us?

• Competitive compensation tailored to recognize your skills and experience.
• Flexibility in your hybrid work arrangement, enabling you to balance efficiency and customer value.
• An open and transparent company culture where growth and impact are encouraged.
• A supportive team of motivated colleagues, working collaboratively to achieve shared success.

This is an exciting opportunity to make a meaningful impact in a dynamic and forward-thinking organization. If you're ready to drive excellence in service delivery and incident management, we want to hear from you!