Lead Windows System Engineer

Our partner is a Romanian technology company specializing in customized software solutions, IT automation, and infrastructure. They provide services for business process digitalization, focusing on industries such as energy, telecommunications, logistics, and utilities. Their core services include software development, automation, IT administration, and cybersecurity consulting.

The work model is hybrid (2-3 days/week at the office in Bucharest). 

We are seeking a Lead Windows System Engineer with responsibilities across three key areas:

System Engineering:

• Perform system administration tasks, including OS deployments, configurations, troubleshooting, and support for the MS Office Suite.
• Monitor and troubleshoot networks, Wi-Fi, and IP phone systems.
• Provide helpdesk support, including ticket resolution, desktop support, and account management.
• Offer on-site technical assistance at client headquarters.

People Management & Technical Leadership:

• Define team tasks, ensure high-quality deliverables, and collaborate with stakeholders for alignment and clarity.
• Mentor, coach, and support team members to improve performance and accountability.
• Evaluate team performance, manage staffing needs, and escalate critical issues when necessary.
• Guide technical decisions, provide coaching, and contribute to team growth and development.

Project Responsibilities:

• Define and refine project plans, manage client relationships, and align expectations.
• Work closely with stakeholders to address IT challenges and prioritize requests effectively.
• Conduct root cause analysis and propose efficient solutions.

Benefits:

• Medical Coverage: Free Regina Maria medical subscription, with the option to extend coverage to family and friends.
• Professional Development: Access to training, courses, certifications, and expertise to support your career growth.
• Learning & Development: Subscription to Pluralsight for technical skills enhancement and a personalized Learning & Development program tailored to your needs.
• Well-Being Support: 24/7 access to Hilio, a well-being platform with over 800 specialists in psychotherapy, telemedicine, nutrition, coaching, and more. Includes free monthly sessions for you and a dedicated support line for your family.
• Team Engagement: Annual team-building event outside Bucharest and a Christmas party.
• Workplace Perks: Snacks, fruits, and coffee provided in the office.