Virtual Assistant for Aluminum Maintenance Company

Company Overview:

We are a fast-paced and growing maintenance business looking for a proactive and highly organized Virtual Assistant to help drive our operations forward. As we prepare for expansion through future franchising, this role will not only manage the day-to-day flow of jobs and admin but also contribute to our brand-building efforts across digital platforms.

This is a unique opportunity to work closely with a driven team and play a key role in shaping both client experience and internal operations.

Key Responsibilities:

Job Scheduling & Coordination

• Load, assign, and monitor new jobs based on urgency and priority
• Coordinate with field workers to ensure smooth scheduling and real-time updates
• Ensure accurate and timely submission of timesheets
• Follow up on job progress and update relevant systems or team members

Administrative Support

• Manage incoming calls, emails, and inquiries from clients and contractors
• Organize and maintain clean, up-to-date email inboxes and records
• Prepare and manage job documentation, spreadsheets, and reporting
• Provide general support to the leadership team as needed

Social Media & Brand Management

• Maintain and schedule posts on Instagram, Facebook, and other platforms
• Monitor and respond to Google reviews, encouraging client feedback
• Assist in basic website content updates and ensure online information is current
• Collaborate on branding initiatives as the business scales and prepares for franchising

Who We're Looking For:

• Exceptional written and verbal communication in English
• Highly organized, detail-oriented, and proactive
• Ability to multi-task and prioritize effectively in a fast-paced environment
• Trustworthy and dependable with a positive, can-do attitude
• Confident in communicating with team members, contractors, and clients

Preferred Experience:

• High-volume data entry and coordination
• Experience using job scheduling, Fergus or CRM tools
• Social media management (Instagram, Facebook, content calendars)
• Familiarity with basic website editing tools (e.g., WordPress, Wix, or similar)
• Prior experience in a service-based or maintenance industry is a plus