Head of Professional Services Asia

For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcings need for smarter, automated workflows and data transparency, we developed the industrys leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.

As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.

Learn more at TradeBeyond.com

About the Role

Leading and managing post-sale customer solutions, implementations, delivery services on a global scale, the Asia Head of Professional Service will oversee a sizeable professional service organization located in Hong Kong and Asia countries. This role is accountable for developing the best-in-class professional services practice to continuously delight our customers and optimize operational excellence.

Reporting to the CEO, the Asia Head of Professional Service will take the lead in transforming customer experiences, scaling operations, driving business growth and improving the operating margin. Externally, this role will also engage with senior key stakeholders of customers to help them navigate change management and adoption challenges.

Responsibilities:

• Develop and implement standardized best practices for client service, including solution implementation, communication strategies, expectation management and ensure adherence via effective training and coaching programs.
• Co-work with sales teams to develop client management strategy and efficient implementation plans on complicated / strategic implementation projects.
• Acting as the face of the company to cultivate strong relationship with senior executives and key stakeholders with customer for driving successful implementation and establishing long term collaboration.
• Build the sales enablement capabilities and mindsets of the professional services team to maximize revenue by identifying opportunities for upselling and cross-selling additional services through their daily work interactions with the customers.
• Oversee Profit and Loss (P&L) of the Asia Professional Services organization to achieve topline financial target growth and operating margin improvement.
• Strengthen team culture by setting high bar on performance metrics and putting in best practice to recruit, retain, train, coach, and inspire team members.

Requirements

• Prior solid experience leading enterprise software implementations within the technology or enterprise software industry. Proven ability in rapidly acquiring in-depth domain knowledge and mastering the new enterprise SaaS solutions as a managing consultant.
• Characters: Driven, lots of energy, outgoing, resourceful, hands-on, self-starter/go-getter, innovative and not shy from challenges.
• Leadership: Exhibits strong leadership qualities, inspiring and motivating teams to achieve their best. Handles pressure and setbacks with a positive, solutions-oriented attitude. Passionate and adept at mentoring and coaching team members to achieve career development objectives
• Shared Values: Upholds high ethical standards and transparency in all interactions. Dedicated, responsible, and maintains high standards in personal and team performance.
• Relationship Building: Possesses strong interpersonal skills to build and maintain strong relationships with clients, team members, and management.
• Communication: Excels in verbal and written communication, as well as presentation skills, to effectively interact with clients, team members, and management.
• Strategic & Tactful Thinking: Skilled in strategizing and planning solutions to address challenging situations and optimize outcomes for the company.
• Project Management: Experienced in planning, executing, and overseeing projects to maximize success. Skilled in managing demanding customer expectations.
• Commercial Proficiency: Hands-on experience in negotiating contracts, terms, and conditions to maximize the interests of the company. Proficient in P&L performance management.

TradeBeyond Offers

You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.

We offer competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed