Key Account Manager

For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcings need for smarter, automated workflows and data transparency, we developed the industrys leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world. 

As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance. 

Learn more at TradeBeyond.com 

The Role 

We are looking for a Key Account Manager to join our dynamic team and play a critical role in nurturing and expanding our relationships with strategic clients. In this role, you will act as the primary point of contact for key accounts, ensuring their satisfaction while identifying opportunities to enhance value through our innovative solutions. Your ability to build strong partnerships, understand client needs, and deliver results will contribute to the continued growth and success of both our clients and TradeBeyond. 

Responsibilities 

• Serve as the main point of contact for assigned client accounts, developing, and maintaining strong relationships with key stakeholders, from C-Level and senior executives to system users.

• Understand clients' company structure, business objectives, challenges, and pain points related to their supply chain operations.

• Collaborate cross-functionally with sales, product, and Implementation teams to ensure client satisfaction, drive product adoption and value maximization.

• Proactively identify opportunities to upsell and cross-sell additional products or services to existing clients.

• Conduct regular account reviews and provide strategic guidance to clients, helping them optimize their supply chain processes using our solutions.

• Serve as a trusted advisor to clients, offering expert insights and industry best practices.

• Monitor and analyse key performance indicators (KPIs) to track client success and identify areas for improvement.

• Prepare and deliver regular reports and presentations to senior management and clients teams, highlighting performance metrics, account growth, and ROI.

• Ensure effective communication between clients and internal teams, fostering collaboration and addressing feedback to drive continuous improvement.

Requirements 

• Degree or above in any discipline 

• Minimum 5 years of experience in freight forwarding / supply chain or related 

• Experience in IT business system implementation would be highly preferred 

• Excellent customer management skills and leadership 

• Knowledge in data analysis / Scrum / Agile is an added advantage 

• Experience in developing long term and trusted relationships with corporate clients 

• Strong presentation, negotiation and communication skills, with strong business acumen 

• Strong communication skills in both written and spoken English 

• Self-motivated, aggressive and hardworking 

• Business travel is required 

TradeBeyond Offers

You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.

We offers competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed