Representative, Customer Success

We are seeking individuals who are not only technically savvy, but also possess excellent customer service skills, including patience, empathy, and effective communication. As our customer success representative, you will be responsible for educating and assisting customers with our CBX products and services, as well as resolving any technical issues they may encounter. Our ultimate goal is to ensure that our customers in Asia, US, Europe, and beyond are satisfied with the service they receive.

Key Responsibilities:

• Respond to customer inquiries through live chat, phone, and helpdesk support for our daily deals
• Follow up on customer requests and technical support cases to ensure timely resolution
• Provide guidance and assistance to customers to help them resolve any issues they may encounter
• Escalate technical issues to the application support team for further troubleshooting, as needed
• Monitor SLA metrics in accordance with customer agreements and internal regulations

Requirements:

• Prior customer service experience is preferred, but not required
• Fluent in spoken and written English, Cantonese and Mandarin
• Possess strong communication and interpersonal skills, with a proactive and service-oriented attitude
• Able to multitask in a fast-paced environment and work effectively as part of a team
• Willing and able to non regular hours

Benefits:

• Great opportunity for non-IT candidates to enter the IT industry
• Collaborative and inclusive work environment with diverse international teams
• Excellent opportunities for career development and on-the-job training