Commercial Security Technician / Nashville, TN

Position Summary: 

The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV(Analog and IP), and burglar panels. Provides excellent customer service to all clients, while working effectively in a high-paced environment.

Essential Duties and Responsibilities* :

• Performs all duties with honesty, integrity, and the pursuit of excellence.
• Provides timely and efficient support to clients and their representatives.
• Provides on-site and remote support and troubleshooting on a variety of access control, CCTV, and burglar systems.
• Performs on-site repairs when possible.
• Advises customers on upgrade needs and options.
• Provides training for clients and end users.
• Assists installation division with programming and installation when necessary.
• Performs upgrades and alarm takeovers as needed.
• Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets.
• Maintains an accurate inventory of service parts on company provided vehicle.
• Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner.

Requirements:

• Experience with several of the following brands:
• Lenel * RS2 * GE(Casi) * DMP * DSC
• DoorKing * Interlogic * Honeywell * 2GIG
• Exacq * S2 * Speco * Avigilon
• 5+ years of experience with access control, CCTV, and burglar alarms.
• Multiple manufacturer certifications
• Certifications from Electronic Security Association, including CST certification.