Aftersales Area Operations Professional

Toyota Motor Philippines is seeking Aftersales Area Operations Professional to join our Dealer Operations Department located in Toyota Special Economic Zone, Santa Rosa – Tagaytay Hi-way, Santa Rosa, Laguna.

As a key member of the Area Operations Team, the Aftersales Area Operations Professional is coordinating with assigned dealers to strengthen aftersales operations, streamline dealer processes, and support the achievement of business and operational targets. The role monitors dealer performance, identifies areas for improvement, and works with internal departments and business partners to implement practical and sustainable improvements through the Kaizen approach.

Your role and responsibilities:

• Conduct regular performance evaluation of assigned dealers to ensure compliance with established Toyota dealer standards, operational guidelines, and customer service requirements.
• Monitor aftersales performance, identify gaps, and recommend countermeasures to improve dealer operations, productivity, service quality, and customer satisfaction.
• Initiate, implement, and monitor Kaizen activities within the dealer network to streamline processes, eliminate waste, and sustain continuous improvement.
• Coordinate with internal departments, business partners, and assigned dealers to gather information, resolve operational concerns, and provide the necessary support for dealer improvement activities.
• Consolidate dealer Key Performance Indicators (KPIs), analyze trends, and prepare clear visual reports or dashboards to support data-driven decision-making.
• Prepare periodic progress updates, performance reports, and improvement status summaries for Management.
• Facilitate working discussions with dealers and internal stakeholders to align performance goals, improvement actions, timelines, and follow-through activities.
• Ensure proper documentation of dealer evaluation findings, Kaizen initiatives, KPI results, action plans, and progress monitoring records.

Our perfect match:

• Candidates must possess Bachelor's Degree in Industrial Engineering, Marketing, Business Administration or Management
• You are capable of identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• You are capable of appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation.
• You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.
• You can create a good first impression, command attention and respect, and show an air of confidence.

Skills required:

• Strong analytical skills with the ability to evaluate dealership and aftersales performance.
• Proficient in basic data analysis using Microsoft Excel; knowledge of Power BI is an advantage.
• Excellent communication and interpersonal skills; outgoing and can be able to establish strong professional relationships.
• Business performance monitoring and operational analysis.
• Organizational and time management skills.
• Field operations coordination and stakeholder engagement

Fresh graduates are welcome to apply!

Please apply through the link below:Aftersales Area Operations Professional - Toyota Motor Philippines Corporation | Career Page