About the job Clinical Operations Success Manager
Clinical Operations Success Manager
Location: Remote
Job Type: Full-time (~40 hours per week)
Schedule: Weekdays, flexible hours
About Torq Interface
Torq Interface is a rapidly growing healthcare technology company dedicated to empowering hospitals and surgery centers with surgical instrument tray management solutions. As we scale and expand our product offerings, we're looking for customer-focused professionals to join our team and help ensure our clients achieve success with our platform.
Position Overview
Torq Interface is seeking a Clinical Operations Success Manager to onboard and support hospital teams and ambulatory surgery centers using our platform. Our primary products you will support include Vendor Communication, Bill Only, and Loaner Management.
This role is a strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows.
You will help customers implement and onboard the suite of Torq products, provide ongoing support post go-live, upsell new products, general customer support, and be the voice of the customer to internal stakeholders.
What You'll Do
Serve as a primary advocate and customer success manager for your specific hospitals and ambulatory surgery centers
Manage new product implementations at your customers to ensure they are completed in a thorough and timely manner
Provide customers with information and use cases on new Torq products and how it can benefit their surgical operations
Support surgical case workflows within the Torq platform
Provide backup support to customer support tickets and phone calls
Provide remote training and support to new and existing customers
Help identify and create customer support documentation, identify opportunities to improve internal processes
Share customer feedback with internal operations, product, and engineering teams
What We're Looking For
Strong written and verbal communication skills
Excellent attention to detail
Customer-first mindset and professional communication style
Comfortable learning new software tools and workflows
Ability to manage multiple priorities independently
Strong problem-solving skills
Experience in a healthcare, surgical, customer support, or operations environment
Preferred Qualifications
Certified Surgical Technologist (CST) certification strongly preferred
Experience in an operating room, surgery center, sterile processing, medical device, or perioperative support role
Familiarity with surgical cases, surgical vendor reps, implants, instruments, or trays
Experience with hospital purchasing, billing, purchase orders, or vendor management
Experience with Zendesk, HubSpot, Google Sheets, or similar tools
Why Join Torq Interface?
Use your surgical experience in a role outside the OR
Help hospitals improve surgical workflows and vendor coordination
Work remotely with a flexible part-time or full-time schedule
Join a growing healthcare technology startup
Contribute directly to product improvements using real-world clinical insight
401(k), healthcare plans, and other benefits available for full-time employees
To Apply: Please submit your resume and a brief cover letter explaining your interest in healthcare technology and customer support.