Job Openings Customer Care Specialist (Dutch)

About the job Customer Care Specialist (Dutch)

Position: Customer Care Specialist (Dutch)

Location: Remote/work from home in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Conduct technical-based customer assistance through voice, chat, and email in a timely manner
  • Provide exceptional customer experience
  • Document each interaction in a dedicated CRM system
  • Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

    REQUIREMENTS:

    • Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
    • Residing in Greece and be able to take on a job in Greece legally without company's support
    • Experience in Customer Support, technical support, especially with a help desk or other IT functions
    • Ability to go through background check
    • Strong abilities to work independently and as a remote team player
    • Problem-solving and critical thinking skills
    • Adaptable and flexible, demonstrating abilities to work with process and information changes
    • Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

      OFFER:

      • Excellent remuneration package based on experience, skills and performance
      • Indefinite contract
      • Private health and life insurance
      • 85 EUR monthly meal vouchers
      • 65 EUR monthly Work From Home allowance
      • 14 salaries a yer
      • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
      • Fully remote work from Greece
      • A dynamic and creative team with positive and friendly atmosphere
      • Good work environment - the employer can show off great reviews from their employees
      • Guidance and tools to reach your full potential
      • Private health and life insurance
        85 monthly meal vouchers


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