Retention Agent (German)

Position: Retention Agent (German)

Location: Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Build and nurture relationships with both new and existing clients by understanding their needs and trading profiles
• Promote new products and services to clients, ensuring they are aware of the latest offerings
• Provide training and support to clients on the companys platforms and trading tools, helping them maximize their experience
• Analyze client data and industry trends to identify opportunities for increasing client loyalty and developing strategies to enhance retention
• Maintain high levels of client acquisition, retention, and reactivation, ensuring ongoing engagement and satisfaction

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Previous experience in FX sales is essential for understanding client needs and effectively engaging with them
• Knowledge of financial markets or trading experience is beneficial for providing clients with relevant insights
• Eligibility to work in Cyprus is required
• CySec Basic certification is an asset
• Self-motivated and goal-driven, with a strong focus on achieving targets
• Team-oriented with a collaborative approach to meeting client needs
• Previous experience in sales is preferred, with a focus on client retention
• Advanced MS Excel skills will be a plus for tracking client data and performance
• Strong analytical and problem-solving abilities to address client concerns and improve their experience

BENEFITS:

• Work with an highly CySec regulated brand
• Full annual performance assessment
• Medical Insurance Coverage
• Provident Fund
• Hybrid type of work with flexible working hours
• Modern and outstanding equipment
• Employee referral program
• The opportunity to work with one of the smartest teams on the market

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2