Job Openings
Senior Business Travel Consultant
About the job Senior Business Travel Consultant
Position: Senior Business Travel Consultant
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Provide high-quality support to customers through various channels, including chat, calls, and emails.
- Keep up-to-date with relevant information on service providers, destinations, and systems.
- Assess customer needs, urgency, and preferences quickly and effectively.
- Handle bookings for accommodations, transportation, and travel services accurately.
- Assist customers with self-service options on the platform or app.
- Respond in a timely manner, adhering to service level agreements (SLAs).
- Ensure compliance with company and customer policies, maintaining global standards.
- Provide feedback to stakeholders on progress towards goals and key processes.
- Participate in team discussions regarding products, service providers, and industry trends.
- Stay informed about industry best practices and trends.
- Maintain regular attendance, complete required training, and meet performance expectations.
REQUIREMENTS:
- Native/fluent in English (C1), both oral and written.
- 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations
- 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) both required.
- Additional language skills in French, German, Spanish, or Italian are an advantage.
- Experience in contact center or customer-facing roles.
- Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
- Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
- Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
- Empathetic, professional, with excellent verbal and written communication skills.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans, dental, and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2