Operations Manager

Position: Operations Manager

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage a team within the Voice/Non-Voice, ensuring operational excellence and adherence to quality standards.
• Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
• To enhance team performance, utilize extensive experience in Financial Technology BPS Voice/Non-voice processes.
• Collaborate with cross-functional teams to drive process improvements and meet client expectations.
• Ensure effective communication within the team and foster a collaborative work environment.
• Prepare and present for weekly/monthly reviews with internal and external stakeholders

REQUIREMENTS:

• Proven 12 years of relevant experience in BPS customer processes.
• Multi-Geo experience preferred
• Strong team management and excellent communication skills.
• Strong stakeholder management skills
• Understanding of cryptocurrency is preferred.
• Comfortable working in rotational 24/7 shifts and offs
• Preferred BFSI customer service experience
• Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.

OFFER:

• A dynamic and diverse job in a pleasant and modern environment
  
• Opportunities for personal and professional development

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2