Customer Support Team Leader (Spanish)

Position: Customer Support Team Leader (Spanish)

Location: on-site, Thessaloniki, Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Mentor, coach, and provide direction to B2B Sales Representatives, fostering a culture of continuous learning and improvement.
• Implement performance evaluation processes, including goal-setting and regular feedback, to enhance team effectiveness.
• Develop and implement training programs focused on sales techniques, product knowledge, and compliance with company practices.
• Establish clear objectives and targets for the team; develop effective strategies to achieve those targets.
• Monitor sales activities and assessments to identify strengths, weaknesses, and opportunities for development.
• Collaborate with the sales team to refine processes and initiatives to achieve organizational goals.
• Serve as a key liaison between your team and other departments, including Marketing and Client Services, to streamline processes and share relevant insights.
• Facilitate escalation channels for team members and ensure issues are addressed in a timely manner.
• Utilize data analytics to assess team performance against established KPIs and to inform decision-making.
• Prepare and present regular updates on team performance and strategic initiatives to upper management.
• Support team in establishing and nurturing strong professional relationships with B2B clients, ensuring high levels of customer satisfaction.
• Encourage a client-first mindset among team members to enhance customer loyalty.

REQUIREMENTS:

• Minimum of 12 months of people management experience in a B2B sales environment, with a strong foundation in sales and account management.
• Fluency in English and Spanish (C1).
• Strong analytical, problem-solving, and strategic thinking skills.
• Comfortable using CRM systems and sales reporting tools.
• Exceptional communication and influencing abilities.
• Proven skills in providing constructive feedback and implementing corrective action plans.
• A passion for team development and a high level of understanding regarding customer confidentiality standards.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
• A customer-centric mindset that balances business needs with customer expectations.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 85 EUR monthly meal vouchers
• 14 salaries a year
• Monday to Friday, office hours
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2