Job Openings
Technical Customer Support Representative (Macedonian)
About the job Technical Customer Support Representative (Macedonian)
Position: Technical Customer Support Representative (Macedonian)
Location: Remote, Romania
Employment type: Full-time
Remuneration: Base salary + performance bonuses.
DUTIES AND RESPONSIBILITIES:
- Respond to customers incoming calls and emails regarding their electronic equipement
- Ensure customer satisfaction and provide professional technical customer support
- Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify when the issue should be re-assigned to another department or more senior representative
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.
REQUIREMENTS:
- Based in or willingness to move to Romania within a short notice
- Native/fluent in Macedonian both verbal and written. Good command in English (minimum B2 level)
- Computer literate with sound knowledge of Microsoft Office package
- A strong working capacity with general office tools
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being a team player at the same time
- Customer-oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Relocation support and accommodation
- Private medical insurance
- Meal tickets
- Performance bonus
- Guidance and tools to reach your full potential
- And many others!
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2