Day Rate Project Helpdesk Engineer (10 full days per month)

The opportunity

TOPPAN Edge (Hong Kong) Limited is seeking a talented Day Rate Project Helpdesk Engineer to join our team on a 3 month contract basis. In this role, you will provide critical onsite IT support and troubleshooting for our clients, ensuring their technology systems run smoothly and efficiently.

Key responsibilities

• Respond to and resolve end-user IT support requests in a timely manner
• Diagnose and troubleshoot hardware and software issues
• Provide remote and on-site support as needed
• Document and communicate issue resolutions to users
• Collaborate with IT teams to implement solutions and prevent recurring problems
• Maintain accurate records and documentation of all support activities
• Average working 2-3 days a week, 10 days per month, Monday to Friday 0900 - 1800
• Roster would be released 1 month in advance, covering leave request of full time staffs
• Location: Tai Koo office

What we're looking for

• Minimum 1 years of experience in a helpdesk or IT support role
• Fluent in Cantonese, capable in Mandarin and English
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Familiarity with a range of hardware, software and networking technologies
• Ability to work independently and as part of a team
• Flexibility to work on a 3 month renewable contract basis (10 full days per month)

What we offer

• Competitive day and hourly rate
• Opportunity to work with a dynamic and innovative team in a sizable company
• Continuous learning and development opportunities in IT field

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click Apply Now.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.

For the details of Company Information, please visit https://www.toppan-edge.com.hk ;