Class Operations Officer

At Topica, our mission is to make education accessible to everyone and enable lifelong learning. Were a multidisciplinary team thats passionate about creating products that improve peoples lives. We believe our growth would come by building a core team that will focus exclusively on how to make world-class products.

Class Operation Officer (CO) holds a vital role in the daily and periodical operation of the Human Resources Teacher Department (HRT.D). We are seeking proactive and professional candidates to perform responsibilities in managing and operating classes in accordance with Topicas standards.

What will you do?

Teaching schedule management

• Work with the Student Operations Department to acquire requirements for classes of different levels and programs;
• Allocate teaching hours with teachers pool according to Topicas standard;
• Find and allocate suitable teachers to classes following the approved budget;
• Troubleshoot and monitor potential scheduling problems (Substitute, Cancellation, etc.) as follow instructions and process;
• Arrange teachers for other academic activities when requested;
• Record/update all daily changes of classes/teachers situation;
• Lead and assign proper tasks to collaborators to ensure stable workload andstandard operation.
  Class operation management
• Observe and support teachers in troubleshooting unexpected issues while classes are running;
• Check to ensure teachers can access the class and interact properly on Unified Learning System;
• Follow up to ensure collaborators can interact properly on the Admin portal;
• Check communication tools (Live chat/ Google chat/ Other channels) and promptly reply to the teacher's questions or find a suitable supporter.
  Process, policies, and regulation
• Follow all working procedures, policies, rules, and regulations of HRT.D;
  Support team members in handling requests and concerns from Teachers;
•  Support to check, monitor, remind and guide Teachers and subordinates (if any) to follow the rules and regulations;
• Participate in researching and revising processes annually or when needed;
•  Collaborate with team members in maintaining the HRT.D operation to the right standard; 
• Update and make necessary reports
  Other
• Other ad hoc assignments required by the Line manager.

What do you need to bring?

• Have good skills in verbal and non-verbal communication; in both Vietnamese and English;
• Experienced in researching and problem-solving skills;
• Has a good sense of logic
• Have knowledge of system management in a large organization;
• At least a Bachelors degree. Candidates majoring in Economics is an advantage;
• At least 1-3 years experience in a similar position;
• Candidates who have worked in Education are an advantage
• Should be a team player; highly disciplined; proactive and tech-savvy
• Computer literacy MS Office; G-suit; CRM system, etc;

What will you gain?

• Flexible working hours

• Fast paced and multinational working environment

• Supportive and professional colleagues

• Awesome & open co-working space

• Internal Training (Technical & Functional); Opportunities for English Training

You will be joining Topica at the beginning of an exciting journey, and will be given a large degree of freedom in shaping and impacting your role. We provide an environment where you can be best of yourself, grow with us and together we make it work. You will play an important part in helping us reach the next destination.

Furthermore, we offer an attractive remuneration package, with benefits, matching our requirements and expectations.