Global Account Director, Technology – Contract Logistics

Reports to: Vice President, Global Technology Vertical, Contract Logistics
Role type: Individual Contributor

About the Company

Our client is a leading global transport and logistics provider offering end-to-end supply chain solutions across air, ocean, road transportation, and warehousing. With an extensive international network, the company helps customers improve supply chain reliability, efficiency, and sustainability.

The organization offers a collaborative, entrepreneurial environment with a strong commitment to continuous improvement and professional development.

Role Purpose

The Global Account Director is responsible for the strategic and commercial management of one or more major global accounts within the technology sector.

This role leads account planning and execution to strengthen customer satisfaction, retention, growth, and profitability. As the senior commercial representative for assigned customers, the successful candidate will build trusted executive relationships, coordinate collaboration across business divisions, and align account performance with the company's global commercial strategy.

Key Responsibilities

• Develop and execute global account strategies and plans that deliver sustainable growth and profitability.
• Manage relationships with key global accounts, ensuring excellence in service delivery and customer experience.
• Build and maintain strong, long-term relationships with senior customer stakeholders across geographies and functions.
• Serve as the primary commercial contact for account-related matters, including contract negotiations and escalations.
• Identify and develop new business opportunities in collaboration with internal stakeholders across divisions.
• Use industry insights, customer data, and market trends to shape value propositions and account development plans.
• Drive operational and commercial alignment across divisions to ensure consistent global execution.
• Monitor financial and performance metrics, including revenue growth, share of wallet, and customer satisfaction.
• Champion cross-selling and innovation opportunities to expand the company's services within assigned global accounts.

Qualifications and Experience

• A relevant university degree providing a strong analytical and professional foundation.
• 8–12 years of experience in global account management, business development, or commercial leadership within logistics, supply chain, or related industries.
• A proven track record of managing complex, multi-regional customer relationships and delivering measurable growth.
• Strong consultative sales and negotiation skills, with experience engaging senior and executive stakeholders.
• In-depth understanding of logistics, transportation, and supply chain operations, including commercial and financial drivers.
• Excellent communication, influencing, and stakeholder management skills across cultures and organizational levels.
• Strong analytical and problem-solving capabilities, supported by experience using CRM and performance management tools.
• Professional proficiency in English; additional language capabilities are an advantage.

What the Company Offers

• An international working environment that values ambition, innovation, and collaboration.
• The opportunity to manage strategic customer relationships and make a measurable commercial impact.
• An inclusive culture supported by a global network of colleagues.
• Professional development and career advancement opportunities.
• Competitive compensation and a culture built on trust and performance.