Head of Operations

About our client

Our client is a leading global Express, logistics and parcel delivery company, known for its innovative solutions and customer-centric approach. The company highlights include: 

1. Extensive Global Network:
   • Our client operates in over 220 countries and territories, offering a vast network that ensures reliable and efficient delivery services worldwide. This extensive reach makes it possible for our client to handle complex international logistics seamlessly .
2. Fast and Reliable Delivery:
   • Our client is renowned for its speed and reliability.  Express time-definite delivery services deliver often within 1-3 business days, making it a preferred choice for urgent shipments.
3. Diverse Service Portfolio:
   • Our client offers a wide range of services tailored to different customer needs, including express shipping, ground shipping, freight services, and specialized options like Custom Critical for time-sensitive or high-value shipments. This diversity allows them to cater to various market segments effectively .
4. Innovative Technology:
   • The company leverages advanced technology to enhance the customer experience. This includes real-time tracking systems, automated sorting facilities, and the use of artificial intelligence and robotics to improve operational efficiency. Their digital platforms enable customers to manage shipments easily from pickup to delivery.

Main Responsibility:
Plan and implement local operations and customs affairs action plans in alignment with local Business District and Regional/Global Operational strategy. 

Specific Tasks:

1. Strategy and Coordination:
   • Coordinate with the Country Management team to determine local operations and customs affairs strategies.
   • Implement action plans according to the agreed schedule and review progress and results.
2. Budget Management:
   • Prepare and manage the annual operations and customs affairs budget.
   • Ensure operations are run within the budgeted requirements.
3. Team Development:
   • Build and maintain a high-performance operations and customs affairs team.
   • Understand team needs and provide support to maintain high staff satisfaction.
4. Operational Efficiency:
   • Run operations to meet planned transit times with a focus on continuous improvement.
   • Identify opportunities to enhance transit times and operational efficiency.
   • Meet or exceed KPI standards and address any shortfall areas with corrective actions.
5. Continuous Improvement and Expansion:
   • Plan and implement continuous improvement actions and expansion plans to support business growth and competitive positioning.
   • Adapt operations to meet changing business needs and growth trends.
6. External Relationships:
   • Maintain good relationships with external counterparts, such as customs authorities and Air Cargo Terminals, to facilitate operations.
   • Manage sub-contractors to ensure quality service as per contracts or agreements.
   • Establish and regularly review service level agreements with sub-contractors, implementing corrective actions and continuous improvements as needed.
7. Miscellaneous Duties:
   • Perform any other duties assigned from time to time to support overall business objectives.

Qualifications:

Country operational management including air, and ground operations

Bachelors degree

Minimum 10 years experience in the Express or Logistics industry

Languages: English and Japanese