Key Account Manager (Osaka or Nagoya)

About our client

Our client is a Global Fortune 500 international logistics company with a 45-year history and operates in 350 locations in 130 countries around the world. In Japan, they have a strong and stable reputation of 25 years continuous operation.

They currently have a staff of about 170, with about 120 employees in the Tokyo Branch and about 50 in the Osaka Branch. They have a wide range of employees, from young people in their 20s to veterans in their 60s, and the average age is 41.8 years old. The ratio of men to women is almost half and half, with a good mix of female management and an open and flat environment.

They currently have office locations in Tokyo, Osaka, Nagoya, Narita, and Kansai Airport, and are engaged in international air transport agency, international maritime transport agency, customs clearance, and other logistics businesses.

Job Location: Osaka and Nagoya

General Description

We are looking for Key Account Managers to Retain and develop branch, regional and/or global account(s). To maintain ownership of existing identified accounts, to improve the level of customer service, whilst increasing business opportunities.

Reporting Line

This role reports to the Customer Retention and Development Manager.

Specific Accountabilities

• Strengthen relationships with existing accounts.
• Penetrate the organizational structure for accounts and develop relationships at all levels beyond main point of contact.
• Understand customers business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identify opportunities and grow business from existing house accounts.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews
• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
  

Skills Required

Business level Japanese language proficiency is mandatory, but you do not need to be a Japanese National, >10% of staff in the Japan company originated overseas. 

• University or equivalent business qualifications
• 3 years industry experience
• Proven work experience in business development
• Ability to communicate up and down management hierarchy. 
• Strong presentation skills and analytical skills
• Proven problem solving and interpersonal skills
• Fluent in English

Benefits

Apart from the base salary, we offer a branch bonus paid quarterly. Remote working and flexible working options. Complete social insurance (employment, workers' compensation, health, and welfare pension) Employee Stock Purchase Plan (ESPP) Business casual is OK. We support maternity and childcare leave and 52 hours of training per year.

The role has the development potential to move into global key account management, senior sales and management positions over time.

Starting Date

ASAP