Key Account Manager - Healthcare & Consumer Retail

About our client

Our client is a leading global logistics provider known for its comprehensive range of services and innovative solutions. Their capabilities include:

Global Network: Operating in over 140 countries, providing an extensive network that ensures seamless international logistics and supply chain management. This global reach allows them to offer consistent and reliable services worldwide​

Diverse Service Offerings:

• Air Freight: Offers flexible and reliable air freight solutions, including express, standard, and charter services to meet various needs.
• Ocean Freight: Provides comprehensive ocean freight services, including full container load (FCL) and less than container load (LCL) options, catering to a wide range of cargo types.
• Land Transport: Delivers efficient and cost-effective road and rail transport services, ensuring timely delivery across regions.
• Contract Logistics: Specializes in warehousing, distribution, and supply chain management solutions, tailored to specific industry requirements

Industry Expertise: Our client offers specialized logistics solutions for various industries, including automotive, electronics, consumer goods, healthcare, and aerospace. This industry-specific expertise ensures that they can meet the unique needs and challenges of each sector​.

General Description

Manage the sales activities of air, ocean and contract logistics to meet revenue, profit, volume and agreed performance targets. Responsible for Key account customer relationship management and countrys growth in vertical market. The candidate to have a passion in Healthcare, Fashion, Retail and Consumer market is welcome.

Specific Accountabilities

• Create written strategic action plans for customer management and expansion.
• Able to work well with Global/Regional VM + KAM network.
• Manage RFP process to include solution design concepts, deadlines, supply added information, presentation, process/status tracking.
• Maintaining and developing from existing customer assigned and next key accounts.
• Demonstrate and drive a team to visit a sufficient number of customers and maintain up-to-date customer profiles in CRM system.
• Improve the quality to ensure customer satisfaction.
• Responsible for maintaining solid sales growth of VM as well as supporting local sales staff in Japan and network countries.
• Work closely with operation team to ensure operation efficiency to fit customers requirements.
• Maintain good communications with all customers.

Skills Required

• Good understanding of air and ocean business and experience is required.
• Inter-personal, presentation and problem-solving skills.
• Ability to function well in a team-based environment, and to manage the change.

Experiences and Qualifications

• University graduate
• 5 years or above experience in this industry and major account success.
• Good business communication skill with both English and Japanese. Preferably Chinese.
• E sales