Operations & Customer Service Executive

Native level Japanese language is mandatory for this role.

Job title: Operation Department - Customer Service
City, country: Tokyo, Japan
Working time: 9:00-17:30 (Including 60 min lunch)

Introduction
Are you a resourceful, self-motivated, determined, and ambitious professional? Do you enjoy the adrenaline rush of conquering new business and global networking? Then we might be looking for you. We are looking for a customer service professional to join our team in Tokyo, Japan, reporting to the team leader of the Operations team. You will be responsible for import customer service and operations.

What will you do?
You will be accountable for ensuring the coordination and management of all aspects of import operations from creation/receipt of the orders in the internal management system through to the delivery to the final destination.
Maintaining a high level of customer and Export Handling Office (EHO) satisfaction through the effective use of the internal management system and operational IT systems and support tools.
To control, monitor, and utilize the shipping orders at optimum levels of cost and efficiency, ensuring customer requirements are met at all times.
Develop effective relationships with customers, service providers, and other offices and agents to meet the customers' needs.

What do we expect from you?
Team player.
Excellent customer service skills.
Good computer skills.
Detailed and accuracy-oriented.
Problem-solving ability, analytical skills.
Good oral and written communication skills.
Good planning and organizing skills, with an ability to fulfill time-critical tasks on time, meeting schedules and deadlines.
Able to demonstrate initiative and accustomed to pressure.
Able to work both independently and as part of a team.

What can you expect from us?
An international work environment.
Practical, hands-on, and a can-do culture.
Opportunities for personal and professional development.
Competitive package.

About Us
Our client. is a global logistics company specializing in the logistics of beverages, beer, wine, and spirits. Our network of companies has operations in more than 90 countries worldwide, with over 3,000 professionals today.