Dispatcher

We are seeking a customer-focused and organized individual to join our team as a Hybrid Local Dispatcher. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering exceptional service, we want to hear from you!

Job Responsibilities:

• Coordinate, communicate, and manage efficient routing, driver assignments, and critical decision-making.
• Provide exceptional service to both external and internal customers in a composed and efficient manner.

Essential Responsibilities:

• Monitor customers inventory levels using Lifeline.
• Coordinate all loads to ensure timely deliveries and optimal routing.
• Ensure drivers have accurate and timely delivery data, including tank sizes, directions, loading numbers, and special equipment requirements, while providing on-demand assistance as needed.
• Send detailed shift transition emails to dispatch personnel to ensure smooth operations.
• Communicate promptly and effectively with customers regarding any issues, keeping them informed to allow for necessary adjustments.
• Accurately enter orders into the CSI. Road software.
• Coordinate and collaborate with customers and team members to schedule the Driving Team efficiently.
• Monitor communications for status updates and load changes, taking appropriate action as needed.
• Provide timely updates to customers, Dispatch, and Drivers via phone, email, or apps.
• Respond to all incoming communications promptly and courteously.

Required Skills/Abilities:

• Excellent oral, written, and interpersonal communication skills.
• Strong active listening and conflict-resolution abilities.
• Critical thinking skills for independent decision-making.
• Detail-oriented with strong time-management skills.
• Basic computer proficiency and typing skills.

Education and Experience:

• Experience in Transportation or Logistics.
• Knowledge of DOT Regulations.
• Customer service experience with a passion for assisting others.
• Must reside within a common commuting distance of the Parkesburg, PA Home Office.

Benefits:

• 401(k) with employer match
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Vision insurance
• Ongoing training and professional development opportunities

Compensation & Hours:

• Competitive salary based on experience.
• Expected hours: Average of 45 to 50 hours per week.
• Day shift; 12-hour shifts on a rotating schedule (hybrid after training).

If you are a skilled Dispatcher looking for a dynamic role in a reputable company, we encourage you to apply. Join our team today!