Carrier Sales Manager

Our client is on a mission to become our customers transportation service provider of choice. This is hard work worth doing, and it takes a team of driven, agile, and optimistic individuals to make it happen

The Carrier Sales Manager leads a team of Carrier Sales Representatives to deliver on the promise of providing outstanding service to all business partners. Carrier Sales Managers are highly skilled at finding carrier capacity, problem-solving, and mentoring Carrier Sales Representatives.

Why choose this company? 

Work/Life Balance: Monday through Friday so you can spend your weekends and nights with your family.

Job Security: A growing, stable company that has your current and future career opportunities mapped out for you.

Outstanding Earning Potential and Benefits: Compensation and recognition that rewards achievement, plus a full scope of benefits to support your well-being.

Support and Belonging: Paid training so you can reach your full potential, with collaborative, respectful, and loyal relationships that allow you to compete and celebrate as part of a winning team.

Work hard, play hard: Maintain a strong work ethic while fostering a positive and enjoyable work environment: Embrace smart casual attire, demonstrate dependable behavior, and cultivate a mindset that values both productivity and frequent, appropriate moments of fun.

Key Responsibilities:

Successfully manage, train, and develop a team of Carrier Sales Representatives to reach their full potential and meet goals.

Identify, prospect and procure strategic carrier partners to run committed recurring lanes on existing accounts

Source capacity for lanes identified from existing customers recurring opportunity lanes in Parade.

Hand off identified strategic carriers to CSRs for building deeper carrier relationships

Gain strong understanding of carrier network and needs and document booking behavior and preferences in Parade.

Solicit participation of dedicating capacity for high traffic lanes and drive engagement for digital booking/routing guide activity via Parade.

Gather and distribute load information and assignments to ensure the proper handoff for the Carrier Sales Representatives to manage.

Ensure Carrier Sales Representatives are building profitable and professional business relationships with carriers

Ensure booking activity and carrier development with handed off carriers

Oversee the smooth delivery of day-to-day operations activities within your team to ensure adherence to policy, outstanding service to all company business partners, and profitable growth.

Assists Carrier Sales Representatives with solving problems that arise or escalates to manager if necessary.

Actively participates as a team member to assist in supporting the business, including posting, building, dispatching, monitoring and obtaining paperwork for loads.

Provides quick, accurate, professional resolutions for pickup, transit and delivery-related problems. Remains steady under changing situations and collaborates with customer sales.

Remains fully informed of all rules and regulations, and other industry requirements and accurately applies this information when making transportation arrangements.

Maintains a high level of competency with all systems and support training of other team members as needed.

Takes prompt corrective action, while keeping immediate supervisor proactively and fully informed.

Actively develop Carrier Sales Representatives and ensure skills and performance are meeting job expectations.

Field after hours calls as assigned or as needed.

Meets or exceed goals for expected behaviors. Maintain a respectful, positive working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.

Thrive in a high-paced and at times demanding or stressful environment.

Maintain reliable attendance according to schedule and policy.

It is understood that this position must be responsive to needs after hours or on weekends.

Skills and Competencies:

Sales Acumen - Ability to pitch long term value prop (sell lanes vs. loads)

People Management - Ability to foster development of CSRs

Collaborative - Contribute and deliver results as a team

Strategic Approach to Problem Solving - Evaluate big picture pros and cons

Solution Oriented - Design and execute solutions to facilitate growth

Organized - Polished communication skills (verbal and written)

Project Management - Ownership & accountability for success of initiatives

Supervisory Responsibility

This position has supervisory responsibilities.

Travel

Less than 10% travel is expected for this position.

Qualifications:

4-year degree (Logistics, Supply Chain, Business, Economics or related field preferred)

Minimum of 3 years of industry related experience (Transportation, Logistics, Procurement), 5+ years preferred OR equivalent experience.

Deep understanding of Carrier prospecting, sourcing and negotiation

Experience owning and executing initiatives

Associate degree or bachelors degree.

Experience in the transportation or logistics industry.

REPORTS TO: DIRECTOR OF CARRIER SALES