Strategic Account Manager

Position Summary

We are seeking a strategic Key Account Manager to oversee and grow a portfolio of enterprise-level customers. This role is focused on deepening relationships and expanding share of wallet within existing accounts, rather than new business development.

The ideal candidate is a polished client-facing professional who excels at executive-level relationship management, strategic planning, and identifying opportunities to expand logistics solutions within large organizations. This role will serve as the primary liaison between key customers and internal teams, ensuring exceptional service delivery while driving revenue growth across the account portfolio.

Key Responsibilities

Strategic Account Management

• Manage and grow a portfolio of large enterprise and Fortune 500 customer accounts

• Serve as the primary point of contact for strategic client relationships

• Develop long-term account strategies focused on revenue growth, service expansion, and customer retention
• Build strong relationships with senior stakeholders and decision-makers within customer organizations

Executive Client Engagement

• Lead Quarterly Business Reviews (QBRs) and strategic planning discussions with customers
• Present performance reporting, operational insights, and service improvement initiatives
• Identify opportunities to improve customer outcomes and strengthen partnerships

Revenue & Wallet Share Growth

• Drive share-of-wallet expansion within existing accounts

• Identify opportunities for:

  • Lane expansion

  • Modal expansion

  • Additional logistics solutions

• Promote and cross-sell services across both asset-based and brokerage capabilities

Internal Coordination

• Act as the internal advocate for assigned accounts and ensure alignment across teams
• Collaborate with operations, sales, and leadership to deliver on customer commitments
• Coordinate with internal execution teams who manage day-to-day shipment operations
• Provide strategic direction and oversight to ensure customers receive high-level service

Performance Analysis

• Monitor account performance metrics, shipment trends, and service KPIs

• Use reporting and data insights to identify growth opportunities and improve service delivery

Qualifications

• Bachelors degree preferred

• 5+ years of experience in account management, logistics, supply chain, or transportation

• Experience managing large enterprise or strategic customer accounts

• Strong executive presence and ability to engage with senior-level stakeholders

• Excellent relationship-building and communication skills

• Strong organizational skills with the ability to manage multiple priorities

• Experience conducting customer reviews, presentations, and strategic planning discussions

• Willingness and ability to travel for cu
  

  stomer meetings as needed

Compensation & Benefits

• Competitive base salary plus performance incentives

• Paid vacation and sick time

• Comprehensive healthcare benefits (medical, dental, vision)

• Company-sponsored 401(k) retirement plan