Queue Coordinator

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Currently, ManTech is seeking a motivated, career and customer-oriented Queue Coordinator (QC) to join our team in the San Antonio, TX area. This is an onsite, shift position (Day Shift, Monday through Friday 6 am - 2 pm ET/5am-1 pm CT ). Responsibilities include but are not limited to:

• Review, assign, reconcile and support the management of service tickets throughout their lifecycle
• Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
• Help coordinate with IT service providers and communicate outages and plans for recovery
• Help provide technical assistance and support for Workflow Management services
• Communicates with technicians to determine task assignments
• Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
• Conducts database research to support ticket requirements
• Follows up with other work centers to ensure task completion and task assignment
• Monitor and support ticket workflows
• Other duties as assigned Basic Qualifications:
• 1 years’ relevant experience
• ServiceNow experience
• Experience/understand ticket Workflows Clearance Requirements:
• Must have a current/active TS/SCI w/ Polygraph Physical Requirements:
• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.
• Able to lift at least 50 pounds.