ACCOUNT MANAGER with Spanish

Poland - remote

Jobs Summary

We are looking for a remote Account Manager located in Poland, bilingual in Spanish & English, which will evaluate how customers utilize our products and services and identify areas for improvement to maximize retention.

Responsibilities of the role:

• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Aid in product design and product development.

Required Skills and Experience:

• Previous experience working with CRMs and or Marketing platforms.
• Bilingual Spanish and English.
• Highly organized.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

Salary and Benefits:

• A rewarding career within a remote culture company.
• Competitive remuneration, benefits, and bonus packages.
• Profit from working with a talented team of serial entrepreneurs and very talented colleagues.
• Focused on the people who are part of the company and their quality of life.
• Goal-oriented and Flexible.
• Innovative and in continuous evolution.
• Integrated by responsible and proactive people.