Make & Pack Manager

JOB SPECIFICATION

Job title

Make & Pack Manager

Reporting to

GM

Start date

As soon as possible

About the company

Air Catering

Work location

Phnom Penh, Cambodia

Key responsibilities

Job Summary

• Reporting into the Process Owner Assembly. Overall leadership and coordination of the assigned section including financial, operational, and statutory accountability.
• Provide leadership to the supervisors, shift leaders and shopfloor staff of the Make and Pack.
• Coordinate food production activities by liaising closely with the Executive Chef and Assembly Manager.
• Supervise the food preparation to ensure that culinary, operation (labor and materials) and internal service levels are maintained to an agreed standard.
• Supervise all production activities to ensure delivery of products and services are according to customer specification and expectation.
• Support in presentation of menu presentations to customers and key stakeholders together with the Executive and Executive Sous Chef and CULEX team

Job Responsibilities:

• Liaise with internal and external customers.
• Secure the execution of the processes with regards to quantitative and qualitative rules and procedures
• Plan, coordinate and monitor the receipt, order assembly and dispatch of goods.
• Have a clear understanding of the company's policies and vision.
• Coordinate the use of automated and ERP systems where necessary.
• Keep stock control systems of both GG and airline up to date and make sure inventories are accurate.
• Plan future capacity requirements.
• Keep staff informed about GGHK and groups in general.
• Contact with another department on all relevant matters
• Financial accountability for the section.
• Maintains Master Production Schedule (MPS).
• Responsible for compliance and improvement with the objectives established, daily monitoring of deviations and following up with corrective actions.
• Meets quality KPIs and internal and external customer expectations.
• Resolves conflict and provides solutions.
• Instigates and improves continuous improvement initiatives.
• Actively involved in customer engagement.
• Develops departmental competence by training and coaching staff/team.
• Leads/attends operational meetings, and shift briefings.
• Creates an inclusive working environment
• Collaborate with IDS
• Ensures the correct application of defined 5S.
• Identifies potential defects from the application of Internal Feedback Loop (IFBL).
• Budgeting (including investment) and controlling of the area of responsibility.
• Accountable for staff numbers (working with HR)
• Staff planning and control of man-hours used in the Department.
• Ensure control of the man-hours according to the target figures (including sick leaves, vacation, temporary employment, etc.). Provide explanation for deviations and if necessary, develop corrective measures (such as improve processes, streamline material flow, provide training, highlight weakness in the Shopfloor supervision.
• Participation in the preparation of the Go Forward Plan
• Proactively manages team performance.
• Daily analysis of operational key figures (such as productivity, short-term absenteeism, overtime etc.)
• Daily evaluation of the "operational reports" (OPRS) and explain deviations during the daily performance review, develop and initiate corrective actions.
• Coordination of ad-hoc and other additional activities e.g. startup of new customers, projects etc.
• Sustains and maintains legal/compliance requirements across health and safety, food safety, security, and gateOPEX (in-house operational excellence programmed).
• Control, coordination, and initiation of training required for Supervisors and Shift leader to be aware of hygiene, health, and safety procedures.
• Participation in Unit inspections by external and internal Auditors
• Responsibility for implementation of actions plan to remedy short comings highlighted during the audits, defined preventive measures, and implement control procedures.

Staff management / human resources development

• Responsible for annual performance evaluations of direct reports in compliance with PA&P guidelines and initiatives. To build and maintain an efficient team of employees, driving the team towards the objectives of the business. Support the HR team in recruiting, training, performance evaluation, promotions, and developing employees. Ensure professional departmental induction is completed consistently and its effectiveness reviewed. Support the delivery of all key training for the departments employees, identifying training needs and capability gaps within the team. Develop key talents and ensure an effective succession plan is in place.

Documentation and Communication of irregularities like accidents, delays, complaints etc.

• Processing and communication of any irregularities in the airline services process and in the communication structure for the purpose of implementation of corrective measures.

Management of inventory

• Assure completeness and accuracy of inventory reporting.
• Maintenance and preservation of work equipment and machinery.
• Control compliance with the regular maintenance according to Unit PMP.
• Creation of various statistics, reports.
• Administrative management of the Departments.
• Monthly/Weekly work allocation planning, staff roster and scheduling.
• Coordination of flight schedule changes. Coordination of ad-hoc flights, VIP flights and other additional activities

Requirements

• Food and hygiene related education/training
• Various management training
• Desirable specialization in Operational and People Management
• A degree of educated and/or demonstrable continued professional development at a senior level is preferred.
• Professional qualification in operations/logistics preferred.
• Certification or demonstrable experience in Lean six Sigma preferred
• Food and hygiene related education/training
• Various management training
• Desirable specialization in Operational and People Management
• A degree of educated and/or demonstrable continued professional development at a senior level is preferred.
• Professional qualification in operations/logistics preferred.
• Certification or demonstrable experience in Lean six Sigma preferred
• Food and hygiene related education/training
• Various management training
• Desirable specialization in Operational and People Management
• A degree of educated and/or demonstrable continued professional development at a senior level is preferred.
• Professional qualification in operations/logistics preferred.
• Certification or demonstrable experience in Lean six Sigma preferred
• At least 5 years' experience working within an Operations environment.
• Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred
• Experience of working in a fast-paced unionized environment
• Minimum of 3 years management experience with demonstrable leadership with management activities and responsibilities
• Experience leading projects and people across organizations, and maintaining mandatory standards to ensure the safety of products and processes and to improve product quality required
• Experience with applying lean manufacturing techniques system preferred. (specific experience can be questioned during interview phases)

Technical Skills: (Certification, Licenses and Registration)

• Ability to work in a fast paced, deadline driven environment.
• Able to resolve the problem for the department.
• Able to review, observe and analyze information from various sources.
• Must have strong and effective leadership skills, and the ability to successfully manage the staff.
• With continuous improvement knowledge
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• The ability to train others is required.
• Must have the ability to give negative and positive feedback to employees daily.
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills required. Working knowledge of Microsoft Office products preferred

Language / Communication Skills:

• High command of written and spoken English and local language (essential)
• Other Languages spoken are of advantage.
• Strong interpersonal skills and the ability to interact effectively with multiple departments and customers.

Salary range

Up to USD800 USD1000gross

Benefits

Bonus, Seniority, NSSF

Working days

Mon-Sat

Working hours

9am-6pm

Interview process

2 times

Recruiter contact details

Channita CHEV Recruitment Manager

• Cellcard +855 11 55 66 95
• Smart +855 98 74 66 99 (telegram/whatsapp)