IT & Customer Portal Officer

JOB SPECIFICATION

Job title

IT & Customer Portal Officer

Reporting to

Management

Start date

ASAP

About the company

Spare Parts & Accessories Manufacturer

Work location

Phnom Penh

Key responsibilities

TARGET:

• Administration of customer portals used at BOS (HQ) and support of users in case of technical problems with
• To support, inspect the BOS (HQ) standard IT process landscape for BOS (HQ) Cambodia plant.

JOB RESPONSIBILITIES:

Customer Portal Service:

• Responsible for day-to-day administration and user support for technical issues related to customer portals.
• Autonomous organization and administration of customer portals User management (creation, modification and termination of user accounts, modeling of access rights and roles).
• Regularly perform permission audits and corrective actions.
• Conceptual design and ongoing optimization of all aspects of portal management.
• Single point of contact for BOS (HQ) staff to resolve customer portal access issues (1st level support).
• Creation of manuals / how-tos and documentation related to customer portals
• Raise 2nd level support tickets at BOS (HQ) or the customer IT if necessary.

IT Service:

• Provide the first level support to Cambodia plant of IT infrastructure including network, hardware, software.
• Coordinate with China IT Team to roll out various global projects.
• Handle break/fix issues as required on IT system.
• Create and maintain the process documentation covering backups, patching, hardware, and software.
• Any other IT activities assigned by supervisors.
• IT supports in local plant.

Requirements

Education / Knowledge:

• Applicant must have bachelor degree in IT system or Networking.
• Knowledge in IT support, server maintenance
• Good English including communication in verbal, reading and writing skill for reporting.

Experiences:

• Minimum 2 years experience in user administration in role based IT systems and / or IT support.
• Other skills & requirements:
• Basic understanding of the processes and the role of the automotive customer
• Strong communication skills, both written and verbal
• Service oriented approach

• Independent, structured, analytical and responsible working style

Salary range

USD 800 gross

Benefits

Following Labour Law, Meal & Transportation Allowance

Working days

Monday to Friday

Working hours

7 am to 5 pm

Interview process

2 rounds

Recruiter contact details

Jeudy LENG Senior Recruitment Consultant

Cellcard +855 89 611 377

Smart +855 81 435 666