Station Manager

JOB SPECIFICATION

Job title

Station Manager (Team Leader)

Reporting to

SEA Business Director

Start date

As soon as possible

About the company

Freight Forwarder

Work location

Phnom Penh, Cambodia

Key responsibilities

The Station Manager/Team Lead will be responsible for overseeing the daily operations of a logistics station in Cambodia. This role requires a combination of strong leadership, operational management, and customer service skills to ensure the efficient and effective handling of shipments, management of a team, and achievement of performance targets.

Team Management

• Lead, mentor, and motivate a team of logistics staff, including warehouse workers, drivers, and customer service representatives.
• Conduct regular team meetings, performance evaluations, and provide feedback and coaching to improve individual and team performance.
• Allocate tasks and resources effectively to ensure smooth operations and meet service level agreements.

Operational Planning and Execution

• Plan and manage the daily work schedule of the station, including loading and unloading of shipments, sorting, and dispatching.
• Ensure compliance with safety and quality standards in all operations.
• Coordinate with other departments and external partners, such as suppliers, carriers, and customers, to optimize the supply chain process.

Inventory Management

• Oversee inventory control and management, ensuring accurate stock levels and proper storage of goods.
• Implement inventory management systems and procedures to minimize losses and improve inventory turnover.

Customer Service

• Ensure excellent customer service by addressing customer inquiries and complaints promptly and effectively.
• Work with the customer service team to improve customer satisfaction and loyalty.
• Provide regular reports to customers on shipment status and performance metrics.

Performance Monitoring and Improvement

• Set and monitor key performance indicators (KPIs) for the station, such as on-time delivery, inventory accuracy, and cost control.
• Analyze performance data and identify areas for improvement. Implement corrective actions and process improvements to enhance overall station performance.

Facility and Equipment Management

• Ensure the proper maintenance and upkeep of the logistics station facilities and equipment.
• Coordinate with maintenance teams and vendors for repairs and upgrades as needed.

Documentation and Reporting

• Maintain accurate records and documentation of all shipments, inventory movements, and operational activities.
• Prepare and submit regular reports to management on station performance, issues, and progress.

Requirements

• Bachelor's degree in logistics, supply chain management, or a related field.
• Minimum of 3 - 5 years of experience in logistics operations
• At least 1 - 2 years in a supervisory or team lead role.
• Experience in the Cambodian logistics market is highly preferred.
• Strong leadership and people management skills.
• Excellent organizational and planning abilities.
• Good understanding of logistics processes and supply chain management principles.
• Proficiency in using logistics management software and Microsoft Office applications.
• Problem-solving and decision-making skills.
• Effective communication skills in English and Khmer (both written and verbal).

Salary range

USD2000 -USD3000gross

Benefits

Insurance, Bonus (based on company performance)

Working days

Mon-Fri

Working hours

8:30am - 5:30pm

Interview process

1-2 times

Recruiter contact details

Channita CHEV Recruitment Manager

• Cellcard +855 11 55 66 95
• Smart +855 74 66 99 (telegram/whatsapp)