Customer and Back Office Support

JOB SPECIFICATION

Job title

Customer & Back Office Support

Reporting to

Country Head

Start date

As soon as possible

About the company

E-Commerce & Retail Solutions

Work location

Phnom Penh, Cambodia

Key responsibilities

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support & Back-Office Administrator. In this hybrid role, you will be a key player in ensuring customer satisfaction while also supporting the smooth and efficient operation of our back-office functions.

Customer Support:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide prompt, professional, and accurate responses to customer questions and concerns regarding company services.
• Actively listen to customer needs and effectively troubleshoot and resolve issues related to the company
• Build and maintain strong customer relationships through empathetic and personalized communication.
• Proactively identify and address potential customer concerns related to the company
• Gather and analyse customer feedback to improve company products and service offerings.
• Assist with the development and implementation of customer service strategies for company

Administrative Support:

• Manage and maintain customer databases, ensuring data accuracy and integrity for company customers.
• Process customer orders, subscriptions, and returns efficiently and accurately for company services.
• Assist with the coordination and execution of administrative tasks, such as scheduling, filing, and correspondence related to company operations.
• Provide support to other departments as needed, such as company sales and accounting.

Requirements

• Bachelor's degree or higher in a relevant field (e.g., Business Administration, Business Management).
• 2 years of experience in the related role.
• Interest and ability to thrive in a fast-paced environment with evolving responsibilities.

Excellent public speaking and customer support skills.

• Ability to work independently and as part of a team.

Salary range

$500net - $600net

Benefits

Insurance, Petrol, bonus (based on company performance)

Working days

Mon-Sat (half day)

Working hours

Monday Friday: 8:00am to 5:00pm

Saturday: 8:00am to 12:00pm

Interview process

2 times

Recruiter contact details

Jeudy LENG Senior Recruitment Consultant Cellcard +855 89 611 377

Smart +855 81 435 666