Data Analyst and Dealer Management

Phnom Penh, Cambodia

Job Openings Data Analyst and Dealer Management

JOB SPECIFICATION

Job title

Reporting to

Management

Start date

As soon as possible

About the company

Automotive

Work location

Phnom Penh, Cambodia

Key responsibilities

Dealers Sales Operations

Support dealers to growth sales consultant performance, customer retention, and growth sales units
Ensure dealers have the right tools, facilities and systems, with necessary dealer visits, audits and compliance checks

Data Analytics & Reporting

The core technical function is to turn raw data from the Dealer Management System (DMS) into strategic insights.
KPI Tracking: Monitoring dealership performance metrics such as Sales Close Rate, Service Absorption Rate, and Inventory Turnover.
Predictive Forecasting: Using historical data to predict future vehicle demand or spare parts requirements to prevent stockouts.
Data Visualization: Building dashboards (using Power BI, Tableau, or Excel) that allow senior management to see the "health" of the dealer network at a glance.
Market Analysis: Comparing dealer performance against local market share and competitor activities.

Business Development & Consulting

As a supervisor, you act as a "business consultant" to the dealers to help them grow.

Performance Reviews: Meeting with dealership owners to discuss underperforming areas and creating action plans.
Training: Identifying gaps in dealer staff skills and organizing training for sales teams or technicians.
Lead Management: Analyzing the "Speed-to-Lead" (how fast a dealer responds to a customer inquiry) and optimizing the digital sales funnel.

Dealer Performance, Customer Satisfaction & Market Development

Monitor dealer sales and service performance, providing support for various campaigns and activities
Track and analyze KPIs, customer retention, and service units to devise and support the implementation of improvement strategies
Conduct regular performance reviews through dealer visits and provide consulting to drive operational excellence
Identify operational weaknesses or gaps within the dealership and lead the development and execution of effective solutions.
Engage dealers to enhance customer satisfaction
Plan and execute service marketing campaigns designed to increase after-sales revenue (seasonal promotions, mobile service, expand sales-service opportunity project, etc.)
Monitor competitor activities and analyze market trends to explore and identify new business opportunities
Prepare reports on dealer performance and market trends

Requirements

Age: 30 to mid-40s.
Language: Proficiency in English (written and spoken) is essential for coordination with our HQ.
Soft Skills: Strong leadership, problem-solving, adaptability, and a high level of work ethic.

Salary range

USD500 – USD1000gross

Benefits

Seniority, Insurance

Working days

Mon-Fri

Working hours

8:30-5:30pm

Interview process

1-2times

Recruiter contact details

Channita CHEV – Recruitment Manager

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