Automotive Service Manager

A respected car dealership and service center located in Doha, Qatar, dedicated to providing high-quality cars and exceptional customer service is currently seeking an experienced Service Manager to join their team and lead their service department. The ideal candidate will be responsible for ensuring premium service consulting tailored to the individual needs of each customer while driving loyalty through high-quality service and customer care.

Key Responsibilities:

• Ensure that the repair area is completely staffed for the amount of expected business.
• Manage customer service relations and provides follow-up to customer inquiries and experiences.
• Manage the personnel decisions within the department (Hire, train, motivate, and manage the team of technicians).
• Schedule the mechanics, supervises their training, and assigns various jobs.
• Establish procedures to streamline the service process for technicians and maximize profitability.
• Manage warranty and cost savings.
• Maintain records of time, materials and work performed.
• Ensure compliance to relevant rules and regulations.
• Work with Sales to ensure smooth deliveries of all cars
• Optimize service department profits while maintaining customer service standards.
• Handle customers complaints and deals with them professionally
• Provide cost estimates for maintenance and repairs
• Provide reports and up-dates to management on a regular basis (weekly, monthly, and quarterly).
• Conduct in-house regular meetings with the team members and peers
• Responsible to retain and develop high level of expertise for technical and non-technical staff

Requirements:

• A minimum of 5 years of experience, preferably with JLR experience and certification. 
• Previous employment at a dealership with high volume inflow.
• Demonstrated strong management skills.
• Proven team-building capabilities.
• A track record of strong leadership.
• Excellent problem-solving abilities.
• Good communication skills, both written and oral.
• Expertise in KPIs and workshop performance metrics.
• Strong technical skills.
• Proven customer handling skills.
• A history of achieving targets and budgets.