Senior Operations Executive

We are seeking to hire a "Senior Operations Executive" to handle client requests and shipping transactions while ensuring customer satisfaction through the best practice & approach.

Senior Operations Executive Duties and Responsibilities:

• Process the day to day operational tasks, including receiving client bookings from sales agent to and liaising with pricing team for client quoting.
• Negotiate and book cargo with shipping lines/ Airline and review the shipment documents with line / airline
• Coordinate with billing clerk on issuing client invoices and creating jobs on the system Follow up on completion of delivery order of respective clients
• Follow up with agent closely regarding shipment processing and ETA
• Collect from the agent the shipping invoice after shipment departure and validate all relevant details
• Relay agent and shipment details to client, Track and communicate shipment status
• Upsell existing customers and build long term business relationships
• Update the client about the shipment status and ETA (readiness date/if any delay)
• Contact the client post transaction to collect feedback
• Ensure positivity and resilience while handling client and shipping difficulties
• Document and update transaction list to be submitted to operations supervisor by end of day

Senior Operations Executive Skills and Qualifications:

• BA in Logistics, Supply chain, Management, or a relevant field
• 5 to 6 years of experience as an operations specialist, senior executive, or a similar role - Excellent knowledge of MS. Office (Excel, Word, ppt)
• Hands-on experience with cross, import, and export logistics and shipment practices
• Able to demonstrate a strong understanding of incoterms
• Excellent command of Arabic and English.